This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of Vitals Consumer Services, LLC and our related, affiliated and/or subsidiary companies (collectively, “we,” “us,” or “our”) and applies solely to our users who are residents of the State of California (“consumers” or “you”) in relation to your use of our products and services (collectively, the “Products and Services”), which are made available to you through www.medhelp.org (the “Website”)
We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in our Privacy Policy or in the CCPA have the same meaning when used in this notice.
Information we collect.
We have collected the following categories of information from consumers within the last twelve (12) months:
Category |
Examples |
Collected |
A. Identifiers. |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. |
Yes |
B. Personal information listed under Cal. Civ. Code § 1798.80(e). |
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
Yes |
C. Protected classification characteristics under California or federal law. |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
No |
D. Commercial Information. |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Yes |
E. Biometric Information. |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
Yes |
F. Internet or other similar network activity. |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
Yes |
G. Geolocation data. |
Physical location or movements. |
No |
H. Sensory data. |
Audio, electronic, visual, thermal, olfactory, or similar information. |
No |
I. Professional or employment-related information. |
Current or past job history or performance evaluations. |
No |
J. Non-public education information. |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
No |
K. Inferences drawn from other personal information. |
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Yes |
Certain information that we collect identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).
Personal information does not include:
Categories of sources from which information is collected.
As described in our Privacy Policy, we may obtain the categories of personal information listed above from the following categories of sources:
Products and Services
We may obtain, collect, retain, store or otherwise maintain your personal information from the following sources:
You can decline to provide your personal information to us by not engaging in the activities described above, such as by not registering or creating an account on our Website or by not using the Products and Services. If you decline to submit personal information, we may not be able to or may choose not to provide to you some or all of our Products and Services. Accordingly, you can determine to a large extent what personal information you wish to provide to us.
Activity and Cookie Data
Please review our Privacy Policy for a description of collection and use of non-identifiable information, including information relating to your activity on our Website and use of social media features.
Use of personal information.
Your personal information included in each of categories A, B, D and E described above may be used for the following business purposes:
In addition, we may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.
Sharing your personal information
Personal information disclosed for a business purpose
In the preceding twelve (12) months, we have disclosed your personal information included in each of categories A, B, D and E for the business purposes described above.
We disclose your personal information for a business purpose to the following categories of third parties: (i) service providers, and (ii) third parties to whom you or your agents authorize us to disclose your personal information in connection with o Services.
Personal information “sold” to third parties
Your registration information may be provided to third party advertisers and retailers, and their affiliates, to offer goods and services that they believe you may be interested in.
We permit third-party advertising companies and networks to place paid advertisements that may be visible when you visit, use and/or access the Website. These companies and networks include, among others, third party ad servers, ad agencies, advertising networks, advertising technology vendors, and research firms. These third party ad servers and advertisers may use cookies, pixel trackers, or other internet technology to improve the effectiveness and targeting of advertisements to you on the Website and any other place where that third-party is serving advertisements. We do not have access to, nor control over, advertisers’ or ad service providers’ cookies or how they may be used or how they were collected. In many cases, this information could be used to show you ads based on your interests on other websites.
In the preceding twelve (12) months, we have made available your personal information included in category A, B and D to third parties for advertising services described herein.
We do not sell the personal information of consumers that we know are minors under 16 years of age without affirmative authorization as required under the CCPA.
Your rights
The CCPA provides California consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to specific information and data portability rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
Deletion rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Right to opt out of the sale of your personal information
You have the right to opt out of the sale of your personal information subject to certain exclusions as described below. Once we receive your request, we will not sell your personal information, unless an exclusion applies. We may request that you authorize the sale of your personal information after 12 months following your opt-out.
The CCPA excludes certain transfers of your personal information from what constitutes a sale thereof:
We are unable to process opt-out requests across devices for advertising services described herein. For example, if you opt out on your browser, we are not able to honor that request if you are using one of our App due to our practices and the limitations described above. Please see below on how to opt out across devices.
Exercising access, data portability and deletion rights
To exercise the access, data portability and deletion rights described above, please submit a request to us by either:
By calling the toll-free number or using the above link, you will be asked to provide certain identifying information, such as name, email, residency and date of birth, which we will only use to process or verify your request. You will be asked to validate your request by clicking a validation link in an email that will be sent to the email address provided.
The verifiable consumer request must:
You may be asked to provide further verifying documentation, such as proof of residency and identity.
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. If you are making a request through an authorized agent acting on your behalf, such authorized agent must provide proof of written authorization to do so, and you must verify your identity directly with us, unless such authorized agent provides proof of a power of attorney pursuant to Probate Code sections 4000 to 4465.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Exercising your opt-out right.
You may exercise your opt-out right by visiting the our Website and clicking the “Do Not Sell My Personal Information” link in the footer.
You have options and choices about the collection and use of information by third parties on our Platform:
For more information about these third-party ad networks and opting out of tracking, see: http://www.networkadvertising.org/managing/opt_out.asp
For more information about interest-based information tracking and opting out, see: http://www.aboutads.info/choices/
For information about disabling and controlling third-party cookies in your browser, see: http://www.aboutcookies.org/Default.aspx?page=1
Additionally, most browser software can be set to reject all cookies, including third party cookies, however, if you choose to reject our cookies, your ability to access and use the Services will be limited. Typically the cookie settings are within the “options” or “preferences” menu in your browser. The links below provide information about cookie settings for some commonly used browsers:
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will cover a period of no less than 12 months preceding the receipt of a verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
We may provide a different level of Services if the difference is reasonably related to value provided by your data.
Changes to this privacy notice
We reserve the right to change or modify this privacy notice and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. By continuing to use the Services after changes are made to this privacy notice, you agree to such changes. We encourage you to periodically review this privacy notice for the latest information on our privacy practices.
Contact information
Please send us an email by using the Contact Us link at the bottom of every page of the WebMD Sites if you have any questions about this privacy notice or the personal information we maintain about you. We will respond to your request within a reasonable timeframe.
You can also contact WebMD’s Privacy Office at:
WebMD LLC Attn: Office of Privacy 1201 Peachtree Street, NE 400 Colony Square, Suite 2100 Atlanta, GA 30361 Phone: (866) 967-1408
Effective Date: January 1, 2020